Back Office Systems

Getting the plumbing right.

With the main systems integrated with our platform, all the other elements are slotted into place.

Online POS system

A simple web interface lets salespeople sign up customers directly at the Point of Sale. They enter name, billing address, price plan and payment method and the system activates the customer, prints out a contract and creates a record in the CRM.

While essential for all post-paid sales, many countries also require subscriber information for prepaid customers; for example in Italy, Russia and Taiwan.

Monitoring & Reporting

We provide online access for our clients to monitor their traffic in real time. We can set up notification if certain parameters change, sending alerts to the relevant teams.

Our reporting system is a marketer’s dream, providing data on every conceivable MVNO operational statistic. From the number of activations, customers and calls, to information on the amount and frequency of top-ups or post-paid credit balances, our tool extracts the numbers you want to crunch.

Billing Checker

Wholesale bills are usually complex and often contain errors. We have created an automated software tool that simulates the wholesale bill based on real Call Data Records.

Sometimes known as the revenue assurance module, this tool checks that bills have been issued correctly. It identifies any errors in calculations and forwards data records for the required action. It also ensures that the host operator is billing the MVNO according to agreed wholesale prices.

Enhanced CRM solution

Many MVNOs already operate a customer relationship management system for their core business. If so, we can connect it with our systems. Alternatively, we can provide complete software that handles subscriber information about date of activation, top-up activity, billing and price plan history along with any records of complaints and actions taken.

An essential part of customer care, CRMs can be expensive to install and configure – ours is cost effective and tailor-made for the task.

What next?

After launch, development continues with MVNO operations.