EMS is an innovative open platform providing end-to-end solutions for MVNOs and MNOs that includes a predefined rich set of functionality that simplifies all processes.
With our Customer Management interface, EMS users can recruit and serve customers quickly, offering a 360-degree view of subscriber-related data in real-time, and easily access and update detailed subscriber data in less than a second.
A friendly Product Catalog for easy definition of new products, pricing plans and promotions. Resource Management imports all product manufacturer data, while allocating resources to facilities. EMS makes tracking trending sales possible, solving any major logistics issues before they occur.
EMS is an extremely open and flexible platform that integrates with almost any 3rd party system. It handles huge numbers of subscription activations, multiple partners and facilities, and an increasing number of orders without compromising on service quality and offers self-configuration and self-service enabled at an unmatched level.
EMS enables serving millions of subscribers with the optimal number of resources in real-time. It applies the telecom’s organizational structure by assigning and managing different employee user roles and permissions authorization.
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Major Attributes of EMS
Cloud deployment with accelerated time to market for new products, tariff plans, and promotions.
Multi-tenancy setting, for unique sets of configurations, tools, and processes for each MVNO or MNO. Ready network integration plug-ins.
Use of external data via integration with external systems for promotions, actions, notifications. Full support of all standard industry protocols.
Self-service capabilities enable operators to configure independently — user roles and permissions, resources (PoS), Reports and notifications.
Billing on events, sessions, timing, location, calendar; one-time, recurring/external charges. Flexible bundling with fixed-line, mobile, BB, DSL, IPTV, cable, content allowing generation of a single invoice including all services.
Supports eTOM and non-telco business processes with an out-of-the-box package that can be fine-tuned.
Horizontally and vertically scalable architecture supports unlimited subscribers. Robust reliability due to fully mirrored vendor-agnostic infrastructure and replicated, clustered data bases. Virtual machine environment simulates the underlying hardware.
Custom system security adapted to mobile operators’ needs based on OAuth2 and Checkpoint firewalls.
Multi-tenancy Chinese Wall approach. Annual breach audit, annual SOC type 1 audit, and CISSP certified CSO.
Seamless fail-over process prevents service interruption following an outage in a data center.
Guaranteed transaction completion. Guaranteed event message delivery.
Robust architecture and performance algorithms contribute to the platform’s high capacity to process huge amounts of data events and subscriber actions per second. Read and write through operations utilize memory on top of traditional data bases.
Business Benefits
Creates and launches promotions and products commercially within minutes, using marketing campaigns that significantly accelerate time to market.
Precise dynamic segmentation and performance tracking creates successful marketing campaigns, making it easy to track the product line’s success at a glance.
A machine learning algorithm automatically calculates probabilities that are instantly visualized to customer care representatives, which prevent churn.
Uses an event triggered automated customer-reward system, in a simple and easy manner.
Provides telecom employees with the tools to independently manage and control all users and permission-related issues.
Minimizes the time required to perform changes and reduces headcount, enabling a smaller number of employees to successfully manage a large number of subscribers.
Provides a 360-degree view of all dealers’ activities, providing real-time control and monitoring, increasing efficiency.
Enables lower headcount, precise subscriber base segmentation, and execution of multi-staged marketing campaigns, minimizing back-office errors.
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